vbd9 Privacy Policy — How We Handle Your Personal Data
Your privacy matters to us. This policy explains what data vbd9 collects, why we collect it, and how we keep it safe for every player in Bangladesh.
Introduction and Scope
This Privacy Policy ("Policy") describes how vbd9 ("we", "us", "our") collects, uses, stores, shares and protects personal information provided by users ("you", "your", "Player") of the vbd9 online gaming platform at vbd9.app. This Policy applies to all personal data collected through our website, account registration process, financial transactions, customer support interactions, and any other interaction you have with vbd9. By creating an account or using any vbd9 service, you acknowledge that you have read and understood this Policy.
vbd9 is committed to handling your personal data responsibly and in compliance with applicable data protection law. We collect only the data we genuinely need to operate the platform, verify player identity, process payments, and maintain a safe gaming environment. We do not sell your personal data to third parties for marketing purposes. Any third-party data processors we engage are bound by confidentiality obligations and data processing agreements consistent with applicable law.
Our Five Core Privacy Principles
The commitments that define how vbd9 approaches data protection for every Bangladeshi player.
Data Minimisation
We collect only what we genuinely need. If we can achieve an operational goal with less data, we use less data.
Purpose Limitation
Data collected for one purpose is not repurposed for another without your knowledge. Your payment data is not used for marketing analytics.
Transparency
We tell you clearly what data we hold, why we hold it, and who can see it. No hidden processing, no unexplained data flows.
Right to Erasure
You can request deletion of your personal data subject to our legal retention obligations. Most deletion requests are processed within 30 days.
Security First
SSL encryption, access controls, and regular security reviews protect your data against unauthorised access and data breaches.
1. Information We Collect
The categories of personal data vbd9 collects and the circumstances in which collection occurs.
1.1 Registration and Identity Data
When you create a vbd9 account, we collect the following information:
- Your full legal name, as it appears on your government-issued identity document.
- Your date of birth, collected to verify that you meet the 21+ age requirement.
- Your registered Bangladeshi mobile number, used for account OTP verification, password reset and support communications.
- Identity documents provided for KYC verification (National ID Card, passport or driver's licence). These are stored in encrypted form and accessed only by authorised compliance staff.
1.2 Transaction and Payment Data
To process deposits and withdrawals in Bangladeshi Taka, we collect and store:
- Your payment method details: for bKash, Nagad, Rocket and Upay, we record the registered mobile wallet number. For Visa and Mastercard, we record the card's last four digits and expiry date only — we do not store full card numbers.
- Transaction history: deposit amounts, withdrawal amounts, dates, and transaction reference numbers. This data is retained for financial audit and anti-money-laundering compliance.
- Bonus and promotional activity: records of bonuses claimed, wagering progress and promotional eligibility, used to administer promotions fairly and prevent abuse.
1.3 Technical and Usage Data
When you access vbd9, our servers automatically collect certain technical data including your IP address, device type and operating system, browser type and version, referring URL, pages visited and time spent on each page, game sessions initiated and their outcomes, and error logs. This data is used to maintain platform security, detect fraud, troubleshoot technical issues, and improve the gaming experience for players across Bangladesh. IP addresses are not shared with third parties except where required by law or to prevent fraud.
2. How We Use Your Information
The specific purposes for which vbd9 processes your personal data, and the legal basis for each.
| Purpose | Data used |
|---|---|
| Account registration and management | Name, mobile number, date of birth, password (hashed) |
| KYC identity verification | Name, date of birth, identity document images |
| Processing deposits and withdrawals | Payment method details, transaction amounts, mobile wallet numbers |
| Fraud prevention and security | IP address, device data, login history, transaction patterns |
| Customer support | Name, mobile number, account history, support correspondence |
| Responsible gaming compliance | Gaming activity, session duration, deposit and loss patterns |
vbd9 does not use your personal data to serve you third-party advertising. Where we send you promotional emails or SMS messages about vbd9 bonuses and offers, this is based on our legitimate interest in keeping you informed about services you have opted to use. You may opt out of promotional communications at any time by contacting [email protected].
3. Legal Basis for Processing
The legal grounds under which vbd9 is entitled to process your personal data.
3.1 Contractual Necessity
The majority of processing we carry out is necessary to perform the contract between you and vbd9 — specifically, to operate your account, accept your deposits, process your withdrawals, and deliver the games and services you have chosen to use. Without this processing, we could not provide the service.
3.2 Legal Obligation
Certain processing — particularly KYC identity verification, transaction record-keeping, and reporting of suspicious financial activity — is required by applicable law. vbd9 must carry out this processing regardless of your preferences.
3.3 Legitimate Interests
Some processing is carried out on the basis of vbd9's legitimate interests, which include: maintaining platform security and detecting fraud; analysing aggregated usage data to improve the gaming experience; and sending you service communications relevant to your account. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental privacy rights.
4. Sharing Your Information
The limited circumstances in which vbd9 discloses personal data to third parties.
vbd9 does not sell, rent or trade your personal data. We share data only in the circumstances described below, and only to the minimum extent necessary for the specified purpose.
4.1 Payment Processors
To process your bKash, Nagad, Rocket, Upay, Visa and Mastercard transactions, we share the minimum required payment data with the relevant payment gateway or mobile financial service operator. These processors are bound by their own privacy and security obligations and by contractual data processing agreements with vbd9. They are not permitted to use your payment data for any purpose other than completing your transaction.
4.2 Game Technology Providers
To deliver live casino tables, slot games and crash titles, vbd9 integrates with third-party game providers including Evolution Gaming, Pragmatic Play, Spribe and Ezugi. These providers receive the minimum technical data necessary to authenticate your game session and record its outcome — typically a session token, account identifier and stake amount. Game providers do not receive your identity documents, payment method details or contact information.
4.3 Legal and Regulatory Disclosure
vbd9 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law — for example, in connection with an anti-money-laundering investigation or a court order. In such cases, vbd9 will disclose only the data specifically requested and will notify you of any such disclosure where legally permitted to do so.
5. Cookies and Tracking Technologies
How vbd9 uses cookies and similar technologies on its platform.
vbd9 uses session cookies and persistent cookies to operate the platform. Session cookies expire when you close your browser and are used for functions such as maintaining your logged-in state and storing your in-session game preferences. Persistent cookies remain on your device between sessions and are used for functions such as remembering your language preference, preventing re-display of one-time notifications, and assisting fraud detection by recognising your device across sessions.
vbd9 does not use third-party advertising cookies or social media tracking pixels. We do not share cookie-derived data with advertising networks. If you disable cookies in your browser, certain platform functions — including staying logged in — may not work correctly. The platform is primarily designed for use on mobile browsers (Chrome on Android, Safari on iOS) where cookie settings are managed within the browser application settings.
6. Data Retention
How long vbd9 retains different categories of personal data.
vbd9 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data (registration details, identity documents, KYC records) is retained for the duration of your account and for a minimum of five years after account closure, to comply with anti-money-laundering record-keeping obligations. Transaction records are retained for a minimum of five years from the date of the transaction. Technical logs (IP logs, session logs, error logs) are retained for up to twelve months, after which they are permanently deleted unless required for an ongoing fraud investigation or legal proceeding.
When data is no longer required, vbd9 securely destroys it. Physical documents are shredded; digital data is overwritten or cryptographically erased using industry-standard methods. If you request deletion of your account, we will action the deletion within 30 days, subject to our legal retention obligations. After deletion, we retain only the minimum data required by law (typically a record that an account existed, the dates it was active, and the reasons for closure ).
7. Your Privacy Rights
The rights you have over your personal data held by vbd9 and how to exercise them.
7.1 Your Rights Explained
As a vbd9 account holder, you have the following rights in relation to your personal data:
- Right of access: you may request a copy of the personal data vbd9 holds about you. We will respond within 30 days of receiving a valid request.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
- Right to restrict processing: in certain circumstances you may ask vbd9 to pause processing of your data, for example while a dispute about its accuracy is resolved.
- Right to data portability: where technically feasible, you may request a machine-readable copy of personal data you have provided to vbd9, to transfer to another service provider.
To exercise any of these rights, contact our privacy team at [email protected] with the subject line "Privacy Request". Please include your registered mobile number so we can verify your identity before actioning your request. We do not charge a fee for standard data subject requests.
8. Data Security
The technical and organisational measures vbd9 uses to protect your personal data.
vbd9 implements industry-standard security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers; encryption at rest for sensitive data including identity documents and payment records; role-based access controls that ensure only authorised personnel can access personal data, and only to the extent required for their specific job function; regular security reviews and penetration testing of the platform infrastructure; and multi-factor authentication requirements for all administrative accounts.
Despite these measures, no security system is impenetrable. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vbd9 will notify you without undue delay and will take all reasonable steps to contain and remediate the breach. We encourage players in Bangladesh to protect their own account security by using a strong unique password, never sharing their credentials with anyone, and using their personal mobile 4G connection rather than public Wi-Fi when accessing vbd9.
9. Children and Minors
vbd9's policy regarding players who have not reached the minimum age requirement.
The vbd9 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that we have inadvertently collected personal data from a person under the minimum age, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered a vbd9 account without your knowledge, please contact us immediately at [email protected] and we will investigate and take appropriate action without delay.
10. Policy Changes and Contact Details
How vbd9 communicates updates to this Policy and how to reach us with privacy queries.
vbd9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or feedback from players. The date of the most recent revision is displayed at the top of this page. Where a change is material — meaning it could reasonably affect your privacy expectations — we will notify registered players by sending a message to their registered mobile number or by displaying a prominent notice on the vbd9 platform for at least 14 days before the change takes effect.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a privacy concern, please contact our support team at [email protected]. Our Bangla-speaking team is available 24/7 and aims to respond to all privacy-related enquiries within 4 hours. For formal data subject access requests, please use the subject line "Privacy Request" and include your registered mobile number to help us verify your identity efficiently.
Your Privacy Is Our Priority
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